Monday, May 21, 2012
Charlotte Chamber's US Airways Flight To London Breaks Down
According to Natalie Dick, with the Chamber of Commerce, the US Airways flight had a "mechanical failure."
Officials were prepared to leave for London around 6:25 p.m. on Saturday, when they received the bad news. Because of the tight schedule, the InterCity Visit to London was cancelled.
"We regret the inconvenience this has caused all participants on both sides of the Atlantic and the lost opportunity to learn from the penultimate global city of London. We are grateful that all are safe," said chamber president Bob Morgan.
In a press release, officials said “all city and county elected officials and staff will be fully reimbursed for the trip.”
City leaders ended up waiting over six hours for the "mechanical failure" to get resolved.
Cedar's Take: We spend millions to support our airport and give preferential treatment to one airline, US Airways and look what happens. US Airways was unable or unwilling to subsitute another aircraft and apparently the Charlotte Chamber didn't have a plan "B".
I'd call this an epic public relations fail for Charlotte and US Airways.
Atlanta's Hartsfield International Airport would like to remind the Charlotte Chamber they offer more than 30 flights across the pond to London daily.