Fidelity Outage "Again?"

Good Morning Fidelity Customer Service,

I understand that sometimes network upgrades fail and that yesterday was just an anomaly. 

However, the total lack of appropriate response during the trading hours outage yesterday is problematic. Never mind the potential losses, that will be determined at today's opening. What makes this outage very troubling is the very tiny "try again later" popup that accompanied my account's zero balances.  

What made things worse was the dismissive response from your virtual and real telephone support staff. The only somewhat legitimate appearting information was a message posted on "X" formerly known as Twitter nearly an hour after the outage began. 

The vagueness and uninformed representatives gave the perception of some sort of internet hack, scam and perhaps even theft.

The dismissive try again later response was later upgraded to "we apologize for the inconvenience", which was also hardly adequate.

I suggest that future outages route user's at login to a full page "we are sorry", with the time that the outage began and when the issue is expected to be resolved (even if overly optimistic) and a contact number to further confirm that legitimacy of the outage. In other words 404 Error just does not earn any trust.

Please do better.